Student Services

IIS Student Services

Student Services are responsible for overseeing non-academic matters relating to admissions, immigration, accommodation, student welfare, and graduation. Student Services can offer advice, guidance and support to help students get the most out their time as a student in London.

UCL Student Services

STEP students are registered as students of the IOE, and therefore have access to the following resources: counselling service, disabilities support, international student support, student welfare, and Students’ Union. In addition, the International Student Support and Welfare Team at UCL provide specialist support and advice for all non-UK students.

IT Facilities and Support

The IIS provides Mac and PC-based general computing facilities, including standard software and email applications and internet access. The Aga Khan Centre building is WiFi enabled. Students are provided with a monthly printing and photocopying allowance and are able to print remotely. In addition, the IIS offers an IT loan scheme, which enables students to purchase a laptop computer.

Equal Opportunities

The IIS and its partners are firmly committed to equal opportunities for all students, regardless of gender, ethnicity, colour, disability, family responsibility, age, occupation, marital status, or trade union affiliation. If you have a disability that might have an impact on your studies, please do let us know so we can ensure reasonable adjustments, if needed, can be made. If you have not already disclosed your disability on the application form, please contact Student Services at sends e-mail).

Please see UCL’s Equality and Diversity Policy: is external).

Please see SOAS’ Equality and Diversity Policy: is external).

Student Engagement

The IImaintains a robussystem whereby students participate in decision-making and academic governanceprocesses pertaining to their educational experience. The approach goes beyonrepresentation and feedback, constituting a continuing partnership whereby students are actively involved in decision-making. This is reflected in their representation on all decision making bodies, including governance committees either as student representatives or student nominated ‘student voices’.

In terms of academic governance, each cohort for both graduate programmes elects two student representatives to sit on the following committees:

  • The STEP Joint Management Committee (JMC), a joint committee with the UCL Institute of Education
  • The STEP Joint Programme Committee (JPC), a joint committee with SOAS University of London
  • IIS-ITREB UK Joint Committee
  • Staff – Student Liaison Committee
  • Library Users Advisory Group
  • Health and Safety Committee
  • IIS-Victoria Housing Committee

In addition to formal student representation, one student, selected by their peers as ‘student voices’, participate in the Academic Management Committee (AMC) on a termly basis. ‘Student voices’ also attend the DGS OSG and thBoard of Governors meetings fospecifistudent-agendrelated items on a termly basis providing consultative input.

Students arregularly consulted on new initiatives and policy developments that are of relevance to their student experience. Extensive feedback is sought frostudents, starting at orientation anrunning throughoutheistudies. These range from formal evaluation mechanisms, including Mid-term Reviews for STEP, to the collection of verbal and written feedback froStudent Representatives and Student Voice platforms.

Student representatives also receive specific induction training and briefing in addition to a Student Representatives Handbook, facilitating the effectiveness of their role.

This deliberate engagement ensures that relevant policies and procedures and ongoing enhancements at strategic and procedural levels are informed by student perspectives.